RETURNS & REFUNDS
You may return all items sold by DIDA SPORTSWEAR within 9 days of delivery for a exchange or store credit, as long as it is unused and in good condition.*Notice: Supporters and accessories are not allowed to be returned.How to returnFor size related reason of return, You can raise a request to return your items with these simple steps:
- Log into your account
- Go to Account -> RMA -> Select Order and proceed
- Click Return against the item you wish to return.
- Fill in the details and submit a return request
After submitting a return request, you”ll see the detailed instructions regarding how to courier it back to us and get the store credit.*You are responsible for return shipping fees, and you need to return it by courier, All merchandise must be unworn and in the same condition as it was received, and must be returned in the original packing.For quality related reason of return, like defective/wrong/damaged product received, please contact support center.
It takes 3 business days to fully process your return and issue your store credit.*Note: We will process your credit when we receive your return. It may take upto 15 business days to process your return.Credit will be issued to the original account which was used to initiate return.
About Return Shipping
If the return is due to a DIDA SPORTSWEAR error, we will issue credit return shipping costs upto a certain credit amount. you will need to pay the carrier at the time of shipping. The return shipping costs will be covered along with the credit.If the return is not due to a DIDA SPORTSWEAR error, you will need to pay for the return shipping. We recommend that you choose the local post with a cheaper price.*Notice: We strongly recommend that you NOT use FedEx or DHL for return. It would result in high courier fees.Item Exchange Before the items are shipped, you can contact our customer service under “Support” anytime if you need a different size, color or cancellation.*If the items you want to exchange have been shipped, please apply for return in “Support” and place a new order.